About Us

Since 2005, BPOC has been on an exciting journey, starting as an Integrated Document Management Services Company and evolving into a full-fledged Business Process Management (BPM) powerhouse. With a vibrant presence across India and clients around the globe, we're all about combining industry know-how with our cutting-edge-proprietary technology to craft solutions that deliver real value for our clients and their customers.

We proudly serve a variety of sectors like Consumer Finance, E-Wallets, E-Commerce, Government-to-Citizen Services, Healthcare, Hospitality, Legal, Logistics, Media, Power & Utilities, Taxi Services, and Telecom—bringing our expertise to every challenge our clients entrust us for & more !

Big news - In September 2024, Fornax Corporate Services, backed by Carpediem Capital, acquired a majority stake in BPOC. This partnership fuels our passion and expands our reach in the BPM landscape, and we can't wait to see what’s next !

iso 9001:2015 certified
iso 14001:2013 certified
iso 27001:2013 certified
PCI-DSS Validated

Cities

0 6

Centers

08

People

4000+

Seats

3000+

Transactions

850M & counting

OUR Ethos

Relationships are trees & not fruits.

Can buy people's time but must earn their initiative.

Must do what you said you will do; when you said you will do it.

Money saved is money earned.

OUR Services

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CUSTOMER EXPERIENCE MANAGEMENT

Inbound & Outbound Call Center Support | Chat & Email Support

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MANAGED SERVICES & ANALYTICS

On Demand Analytics | Data Preparation | Customer Accounting | Reporting

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STAFFING SOLUTIONS

Seamless Remote & Onsite Deployments

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LEAD & ACCOUNT MANAGEMENT

Upsell | Appointment Booking | Assisted Closure | Lead Qualification

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TRANSACTION PROCESSING

Back-Office | Order Processing | Provisioning | Exception Management | Service Recovery | Remote KYC | Transaction Monitoring

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FEET-ON-STREET

Verification | KYC | Collection | Pick-Up | Installation & Fault Repair | Last Mile Fulfillment

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DIGITIZATION

Digital Cataloguing & Record Management Solutions

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WAREHOUSING

Indexing | Storage | Retrieval

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