As e-commerce continues to grow, the last leg of delivery, ending up at the consumer's home or business has become more challenging  to deliver within stipulated time. We  have expertise and skilled manpower with technologies deliver the goods in stipulated time with accuracy . We have presence for last mile delivery in Odisha, West Bengal & Chhattisgarh, NE State & Assam & Rajasthan.

We are the ideal partner for all online services because we can store and manage your returns as well as deliver products as well as handling COD.

PICKUP ( Logistics)

The iDMS process starts with the pickup activity where documents are collected from the source of generation i.e Dealer Points of various location in Rajasthan, W.B, Orissa & NE State. Engaging about 500 skilled manpower for collecting document with in 4-8 hours. It specializes in managing this geographically dispersed operation in a very effective manner using technologies on site and scrutiny of documents is a very important activity to ensure that con-compliant documents are addressed in a proper manner.


To be competitive and proactive in providing services to customers by continuously striving to exceed their expectations.


BPO CONVERGENCE has an enviable track record in building, operating and delivering results from its centers. We offer proven business model for customers looking to exploit delivery capabilities. We provide & implement framework for outsourcing large operations and management services and provide the customer with economies of scope and scale.


Focus versus generic strategy

In alignment with our focus on select areas, our investment and focus is dedicated on growing to attain quality leadership in focused sector. This has helped us to compete and win in these areas against much larger and more established vendors in terms of delivery & cost.

Effective delivery

We have invested in building significant delivery capabilities and this structure enables quicker decision-making and ease of access to customers.

Innovative & Flexible Contract Mechanism

As a mid-size vendor, BPO CONVERGENCE provides a great deal of flexibility in both the contractual and delivery models. This includes using innovative models that meet the unique expectations of its clients, as also optimizing processes to meet specific customer requirements.

Process and Methodologies

BPO CONVERGENCE has institutionalized a number of processes and innovative methodologies, which has built in optimum efficiency strategies and cost efficiencies. Our approach addresses the key issues of operational efficiency improvement


Our size-the right size

Being a right-sized company, we have the ability to demonstrate adaptability and flexibility in our operations to suit the dynamic needs of our customers. The company has demonstrated capability in meeting resource and infrastructure requirements for large projects, at the same time remaining small enough for relationship comfort.