CALL CENTER

Today’s world provides challenging opportunities in ample. Global opportunities, Cross cultural values and Time zone advantage has enriched the exposure and competency of the business community. BPO  Convergence Call Center Support center  located in Bokaro, Kolkata & Bhubaneswar in India. BPO Convergence offers customized and cost effective Telemarketing solutions to meet your Unique needs.

BPO Convergence has the expertise to implement all Inbound/Outbound solutions. With state-of-the-art Infrastructure to ensure uninterrupted uptime and connectivity for instant response, BPO Convergence ensures consistent performance for mission critical applications and services. The latest technological tools in e-CRM and Call Monitoring Facilities help the client in monitoring progress in real time. Skilled and highly trained people enable process to function seamless and help the client achieve / attain better positions in terms of service and call quality across all of its client programs.

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INBOUND CALL CENTER SERVICE

We can provide Customer Service support 24 hours per day 7 days a week basis the need and call flow pattern. We can also extend service and technical support by tagging the call for deployment of technical team according to need and escalation protocol. Client databases can be maintained and accessed locally or across the web..

Inbound Call center is perfect for Customer Support, customer service, Tele Verification, any type of Answering Service, After hours/Overflow calls, Registering Credit Card Orders, voice mail service, dealer locator service, seminar registration, reservation desk, inquiry service, and direct  / immediate response to print ads and virtually any form of advertisement. 

Presently we are running with 600 seater Inbound Call center.

OUT BOUND CALL CENTER SERVICE

BPO Convergence , combine capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market. 

BPO Convergence, engage in the full process of project planning and set up, ensuring a full understanding of your requirement giving you the full benefit of call center industry. We have a very focused list of service offerings primarily specializing in outbound solutions, including:

  • List Cleaning - Lead Generation
  • Appointment Setting - Product/Service Promotion
  • Mail Follow Up - Soft Sales
  • Customer Loyalty - Customer Care Programmes
  • Market Research - Subscription Renewal/Sales

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