Delivery & Value Creation
Framework
Specific components & actions through which BPOC delivers value.
Support ActivitiesPrimary Activities
Infrastructure – Multiple Sites, Locations & BCP capabilities
Human Resource Practices – Compliant, Competitive & Flexible
Tools & Technology: High learning orientation with captive capabilities & partnerships – Evolve as an extension of Client!
Governance: Dedicated attention & involvement across leadership and functions
Customer
Value
Hire
Train
Perform
Analyze
Improve
Project 1
Project 2
Project 3
Project 4
Project”n”
Relationship & Performance
management systems
Sales & procurement
systems